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E-commerce
AI-powered systems
AI support chatbot for an e-commerce brand
Mid-size e-commerce company · 5 weeks to delivery
72%
Tier-one tickets handled by AI
4
Days to working prototype
85%
Improvement in first-response time
The challenge
The support team was answering the same 20 questions about shipping, returns, and order status hundreds of times per week. Response times stretched to 24 hours during peak season, and CSAT scores were dropping.
Our approach
We trained a retrieval-augmented chatbot on their help center, policy docs, and order data. It handled tier-one queries automatically and escalated edge cases to humans with full conversation context attached.
Stack
PythonOpenAI APIPineconeFastAPINext.jsShopify API
“Peak season used to break our support team. This year it didn't.”
Jen Ortiz, VP of Operations
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